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Privacy Policy

Last updated: 2026-03-03

1. Introduction

SyncTranslate ("we", "our", "us") provides a website and a macOS desktop application for live translation, transcription, and meeting summarization. This Privacy Policy explains what information we collect, how we use it, and what controls you have.

2. Scope

This policy covers:

  • The public website at synctranslate.com
  • The SyncTranslate desktop app for macOS
  • Support and feature request channels operated by SyncTranslate

3. Information We Collect

3.1 Information you provide directly

  • Support and feature request form content (name, email, subject, message, optional attachments)
  • Emails sent to support channels
  • Optional model/API configuration values you enter in the app

3.2 Local app data (stored on your device)

  • Transcripts and translations generated during meetings
  • Meeting metadata (titles, timestamps, language settings)
  • Generated summaries and local preferences/settings

3.3 Usage and technical data

  • Basic server request logs (for example: IP address, timestamp, URL path, user-agent)
  • Operational events needed for reliability, abuse prevention, and troubleshooting

4. Cookies and Similar Technologies

Our website is primarily static and does not rely on heavy tracking cookies. We may use essential technologies required for security, performance, and basic functionality. We do not intentionally use third-party advertising trackers.

5. How We Use Information

  • Provide website and application functionality
  • Respond to support and feature requests
  • Maintain service security and operational stability
  • Improve product quality, usability, and documentation
  • Comply with legal obligations

6. Data Processing Guarantees

  • Local-first design: meeting content is intended to remain on your device by default
  • No account is required to browse the website
  • External processing happens only when you enable and configure third-party providers
  • We process support requests only for support, reliability, and security purposes

7. Third-Party Services

If you enable external AI providers or integrations, relevant content may be transmitted to those providers to fulfill your request. Their privacy practices and data retention policies are governed by their own terms.

8. Data Retention

  • Local app data remains on your device until you delete it
  • Support requests are retained for the time needed to resolve requests and maintain records
  • Server logs are retained for security, diagnostics, and legal compliance as reasonably required

9. Data Security

We apply reasonable technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction. No method of storage or transmission is 100% secure.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of personal data, and to request portability where applicable. To submit a request, contact us using the email below.

11. Children's Privacy

SyncTranslate is not intended for children under the age of 13 (or higher age thresholds where required by local law). We do not knowingly collect personal data from children.

12. International Transfers

If third-party providers are enabled, data may be processed in countries other than your own. We aim to use providers and safeguards appropriate for lawful cross-border processing.

13. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date on this page.

14. Contact Information

For privacy questions or requests, contact: support [at] synctranslate [dot] com